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NICE inContact Extends AI Capability on CXone

by Angela Guess According to a new press release, “NICE inContact, a NICE business, today announced that Passage.AI, a developer of artificial intelligence (AI) and natural language understanding/processing (NLU/P) technology, is part of the DEVon

Machine Learning and Artificial Intelligence Trends in 2018

Artificial Intelligence (AI) and Machine Learning(ML) are jointly contributing to the gradual build-up of the “Intelligent Digital Mesh” so candidly described in Gartner’s Top 10 Strategic Technology Trends for 2018.

Data Risk in 2018: Data Management and Data Integrity Necessities

Click to learn more about author John Felahi. Once again, businesses sat up and took notice of a number massive consumer information leaks over the past year.

Avaya AVA Brings AI to Life for a Better Customer Experience

by Angela Guess According to a recent press release, “Avaya ENGAGE – Avaya today announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centers to improve the customer experience.

Global Cloud Index Projects Cloud Traffic to Represent 95 Percent of Total Data Center Traffic by 2021

by Angela Guess A new press release reports, “Today, Cisco released the seventh annual Cisco® Global Cloud Index (2016-2021).

John Snow Labs Launches First White Label Data Science Platform

by Angela Guess According to a recent press release out of the company, “John Snow Labs, an award winning global data operations company, today announces the launch of the first-ever fully white label data science platform.

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